Refund policy
At GMF Shop, customer satisfaction is important to us. This Refund & Return Policy explains how returns, refunds, exchanges, cancellations, and damaged items are handled when you purchase from gmfshop.store.
Store Information
Store Name: GMF Shop
Website: gmfshop.store
Email: gmf.shop8@gmail.com
Business Address: Calle Moral 51, 14420 Villafranca de Córdoba, Córdoba, Spain
1. Return Window
Customers may request a return within 14 calendar days of receiving their order.
To be eligible for a return, the item must be:
Unused and in the same condition as received
In its original packaging
Not damaged, worn, washed, or altered
Returned with all accessories, manuals, tags, and packaging where applicable
To start a return, please contact us first at:
Please include:
Your full name
Order number
Email used at checkout
Reason for return
Photos or videos if the item is damaged, defective, or incorrect
Do not send any item back without contacting us first. We will provide return instructions after reviewing your request.
2. Non-Returnable Items
For hygiene and safety reasons, some beauty and personal care products may not be eligible for return once opened or used.
Non-returnable items may include:
Used hair styling tools
Opened personal care accessories
Items damaged due to misuse
Items returned without original packaging
Final sale or discounted items, where clearly stated
Gift cards, if offered
If you are unsure whether your item qualifies for return, contact us before sending it back.
3. Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.
If approved, the refund will be processed to your original payment method.
Please note that your bank, card provider, or payment processor may take additional time to show the refund in your account.
4. Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
Original shipping fees are non-refundable unless the return is due to our mistake, such as:
Wrong item received
Defective item received
Damaged item received
Missing major parts or accessories
We recommend using a trackable shipping service. We are not responsible for returned items lost in transit.
5. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
Please include:
Order number
Clear photos or video of the issue
Photo of the packaging
Description of the problem
After review, we may offer a replacement, refund, or another suitable solution.
6. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at:
Exchange approval depends on product availability and the condition of the returned item.
7. Order Cancellations
If you want to cancel your order, please contact us as soon as possible.
Orders can only be cancelled before they are processed or shipped. Once the order has been processed or dispatched, cancellation may no longer be possible.
If the order has already shipped, you may need to wait for delivery and then request a return according to this policy.
8. Refused Deliveries or Wrong Address
If an order is returned because the customer provided an incorrect address, refused delivery, or failed to collect the package, the customer may be responsible for additional shipping costs.
Please make sure your shipping address is correct before placing an order.
9. Contact Us
For return and refund questions, contact us at:
GMF Shop
Email: gmf.shop8@gmail.com
Address: Calle Moral 51, 14420 Villafranca de Córdoba, Córdoba, Spain